Responsible Gambling
At Spinyoo Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We understand that gambling should be a form of entertainment, and we take our responsibility seriously to ensure that our services are used responsibly.
Our Commitment
Spinyoo Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict responsible gambling standards and continuously work to promote safer gambling practices among our players.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Here are some warning signs to watch for:
- Spending more money on gambling than you can afford
- Gambling for longer periods than intended
- Chasing losses with bigger bets
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious, depressed, or guilty about gambling
- Lying about gambling activities
Player Protection Tools
We provide various tools to help you maintain control over your gambling activities:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Time Limits
Set session time limits to manage how long you spend gambling on our platform.
Loss Limits
Set limits on the amount you can lose over a specific period.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Self-Exclusion
Temporarily or permanently exclude yourself from accessing your account. Self-exclusion periods can range from 24 hours to permanent exclusion.
Take a Break
Take a short break from gambling with our cooling-off feature, available for periods of 24 hours, 48 hours, 1 week, or 1 month.
Age Verification
Gambling is strictly prohibited for anyone under the age of 18. We use advanced age verification systems to ensure compliance with UK law. If you suspect underage gambling, please contact us immediately at [email protected].
Getting Help
If you're concerned about your gambling habits or need support, the following organisations provide free, confidential help:
- GamCare: www.gamcare.org.uk | Helpline: 0808 8020 133
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- BeGambleAware: www.begambleaware.org
- GamStop: www.gamstop.co.uk (National Self-Exclusion Scheme)
- Samaritans: 116 123 (free 24/7 helpline)
Financial Support
If gambling has affected your finances, these organisations can provide advice and support:
- StepChange Debt Charity: www.stepchange.org | 0800 138 1111
- Citizens Advice: www.citizensadvice.org.uk
- Money Advice Service: www.moneyadviceservice.org.uk
Family and Friends
If someone you know has a gambling problem, support is available:
- GamAnon: www.gamanon.org.uk (Support for families and friends)
- Gordon Moody Association: www.gordonmoody.org.uk
Complaints and Disputes
If you have a complaint about our responsible gambling practices, please contact our Customer Support team at [email protected]. If you're not satisfied with our response, you can escalate your complaint to:
- UK Gambling Commission: www.gamblingcommission.gov.uk
- Alternative Dispute Resolution (ADR): IBAS - www.ibas-uk.com
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date. Our last review was conducted in February 2026, and our next scheduled review is planned for August 2026.
Contact Us
If you need assistance with responsible gambling tools or have any concerns, please don't hesitate to contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
- Phone: +44 20 3808 9999 (Monday to Friday, 9:00 AM - 6:00 PM GMT)
Remember: Gambling should be fun. When the fun stops, stop.
Last updated: March 15, 2026
